Operations Coordinator

A global service provider, located in the East Midlands, are currently searching for a new Operations Coordinator to join their team.

This company currently transmit over 200 Television, Radio and other satellite platforms – as well as OU services for News and Sport.

The Operations Coordinator will be responsible for being the point of contact for the clients and internal satellite & operations teams – so will need to to have the understanding and ability to explain technical specifications in simple terms.

Other responsibilities include:

  • Generating customer reports from trouble tickets and planned engineering works schedules (internal and external).
  • Generating weekly/monthly availability reports.
  • Maintaining a database for all services.
  • Working closely with various departments to ensure service levels are met and reported.
  • Ensuring that change control procedures are adhered to.

Skills required:

  • Some broadcast technical experience (e.g. Playout) would be helpful, but not essential
  • High standard of written English; spelling and grammar.
  • Ability to “translate” technical information into a customer orientated format.
  • Ability to think logically.
  • Willingness to question.
  • High level of proficiency in MS Word, MS Excel and MS Outlook.
  • A disciplined attitude to work.
  • Ability to work to deadlines.

Normal working hours for this role are 0900-1730 – Mon-Fri, but additional hours may be required on ocassion.

If this role sounds of interest – do get in touch!

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